Service

Service

General

Where do I find all necessary
information to start with my
NuVinci Optimized Bike?

General

The hub is slipping,
there is no power transfer.

general

Where can I find the torque
specifications for the
NuVinci Optimized components?

general

Where can I buy spare parts for
my NuVinci Optimized components?

general

Where can I buy
NuVinci Optimized Bikes?

general

Is it possible to buy
NuVinci Optimized products
to upgrade/retrofit my
existing bike?

general

Who do I need to
contact if have
technical questions?

Nfinity

The ratio range of my
NuVinci Optimized transmission
has changed. I can not shift
the complete range from full
overdrive to full underdrive.

nfinity

My NuVinci Optimized
transmission hub
with manual
Nfinity Controller
(C3™, C8™ or C8s™)
is slowly drifting
to a higher ratio.

Harmony™

Where can I find
Harmony Desktop Software?

Harmony

I have 2 orange lights going up
and down on the display of my
H8™ controller (= “Advanced Rider
Controller” in former model years)
and no function of the Harmony system.

Harmony

My Harmony 330 system
(= “base controller” system
in former model years)
is not working and I can
see a red and green LED
blinking on my Harmony 330
Hub Interface on the
rear wheel.

Harmony H|Sync

My bicycle with
Harmony H|Sync system
is not working and
shows “gear calibration” in
the Ebike systems display.

Harmony

My Harmony system
needs frequent calibration.
is this normal?

Harmony

I cannot connect
my Harmony Hub Interface
to my computer?

Harmony

There is damp inside the display of
my H8 controller
(= “Advanced Rider Controller” in former model years).